Privacy Policy & Cookie Policy
for Legacy Surplus Solutions LLC
Effective Date: May 22, 2026

Welcome to the Legacy Surplus Solutions LLC website. We value your privacy and are committed to protecting your personal information. This Privacy Policy and Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services. This policy also includes disclosures intended to support A2P 10DLC compliance for SMS/text messaging communications.

1. Introduction
Legacy Surplus Solutions LLC ("Company," "we," "our," or "us") provides surplus funds recovery and related support services. By using our website or communicating with us, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect
2.1 Information You Provide to Us
We may collect personal information you voluntarily provide, including: Full name, Phone number, Email address, Mailing address, Claim-related information, Documents you submit regarding surplus funds claims, and any information provided through forms, consultations, SMS opt-ins, or email communications.

2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including: IP address, Browser type, Device information, Operating system, Website usage activity, Referral URLs, Cookies and tracking data. This information helps us improve website performance, security, and user experience.

2.3 Information from Third Parties
We may receive information from: Public records, County foreclosure databases, Government agencies, Marketing or analytics providers, Business partners assisting with claim processing.

3. How We Use Your Information
We may use your information to: Provide surplus funds recovery services; Verify claimant information; Communicate regarding claims and services; Respond to inquiries and customer support requests; Send appointment reminders and service updates; Improve website functionality and user experience; Maintain legal and regulatory compliance; Prevent fraud and unauthorized activity.

4. SMS/Text Messaging Policy (A2P 10DLC Compliance)
By providing your phone number and opting into SMS communications, you consent to receive text messages from Legacy Surplus Solutions LLC regarding: Appointment reminders, Claim updates, Account notifications, Customer support responses, Service-related communications.

Message Frequency: Message frequency may vary depending on your interaction with our services.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions: You may opt out of SMS communications at any time by replying: STOP. After opting out, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions: For assistance, reply: HELP.

SMS Data Sharing Disclosure: We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for marketing purposes.

5. Cookies & Tracking Technologies
What Are Cookies? Cookies are small files stored on your device that help websites function properly and improve user experience.

We use cookies to: Remember user preferences, Analyze website traffic, Improve website functionality, Monitor website performance and security.

Types of Cookies We Use: Essential Cookies (Required for website functionality); Analytics Cookies (Help us understand behavior); Performance Cookies (Improve speed).

Managing Cookies: Most web browsers allow you to control or disable cookies through settings. Disabling cookies may affect functionality.

6. Sharing Your Information
We may share information with: Service providers; Technology vendors; Legal authorities when required; Contractors assisting with processing. We do not sell your personal information.

7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic transmission can be guaranteed to be 100% secure.

8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to: Access your information, Correct inaccurate information, Request deletion, Withdraw consent, or Request information about data usage.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact Legacy Surplus Solutions LLC through the contact form available on our website.